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What does SimmAgents?
Agent Management
Create, modify, delete and block agents in a simple way, without the need of technical knowledge.
Hot Desking
Allows the Call Center Agents to use a extension without exclusivity.
User Management
User administration and creation of custom permissions.
Creating Custom Pauses
Customize the pauses according to the criterion and need of the company.
Log in, log out and pauses from web
Friendly web interface for log in, log out and pause agents.
Reports
Obtain detailed information from agents and activity reports.
Features included on all plans
Agent Management- Queue Management
- Log in, log out and pauses from web
- Creating Custom Pauses
- Import of Agents
- Detailed Reports by Agent
- Access to New Versions
- Technical assistance