Allows the Call Center Agents to use a extension without exclusivity. Each Agent logs with its own user from the web interface of the system to receive calls or pause the user. Once it is finished, it is simply logged out so that the extension become available for another Agent or if he logs into another telephone, it is automatically disconnected from the original extension.
Explore how SimmAgents can help in the management of queues and agents of your Asterisk PBX
Create, modify, delete and block agents in a simple way, without the need of technical knowledge.
Allows the Call Center Agents to use a extension without exclusivity.
User administration and creation of custom permissions.
Creating Custom Pauses
Customize the pauses according to the criterion and need of the company.
Log in, log out and pauses from web
Friendly web interface for log in, log out and pause agents.
Obtain detailed information from agents and activity reports.
Select the plan that best suits your company.